Frequently Asked Questions
Everything you need to know about shopping Surplus City Liquidators
What kind of products do you sell?
We specialize in high-quality home improvement surplus, including HVAC equipment, plumbing supplies, electrical components, and hardware at liquidated prices.
Are your items brand new or used?
The vast majority of our inventory consists of brand new, never-used surplus items. Any items that are open-box or scratch-and-dent will be clearly labeled on the product page.
How do you handle shipping for large items like HVAC units?
Large or heavy items are shipped via LTL freight. We offer competitive rates and will coordinate with the carrier to ensure your equipment arrives safely at your residential or commercial address.
What is your return policy for surplus goods?
We offer a 30-day return window for most items, provided they are in their original, uninstalled condition. Please note that some clearance items may be marked as final sale.
Do the products come with a manufacturer warranty?
As a liquidator, our products are often sold at deep discounts that may affect standard warranties. However, we offer a 90-day guarantee on functionality for all mechanical equipment.
Can I pick up my order in person?
Yes, we offer free local pickup at our main warehouse facility. Simply select the 'Local Pickup' option during the checkout process.